FREQUENTLY ASKED QUESTIONS

Scroll

Bookings Check-in / Out Our Hotel Parking Restaurant & Bar Bedrooms Weddings Accessibility Airport Transfers


Bookings

Am I able to turn up at the hotel without having made a booking?
Yes, if there is availability then we can accommodate you.

Do you offer discounts for group bookings?
Yes, please get in touch for further details.

How can I amend my booking?
Bookings made directly with us – please get in touch or call us on 01206 866677 to amend your booking.

Bookings made on third party websites – you might be able to amend online or you may need to call them.

What is your cancellation policy?
Bookings made directly with us can be cancelled within 24 hours – by 12pm the day before your arrival date.

Bookings made with special offers may vary.

For bookings made on third party websites, please check their terms and conditions.

How can I cancel my booking?
Bookings made directly with us – please call us on 01202 298020 to cancel your booking.

Bookings made on third party websites – please contact the company that you booked with.

Is breakfast included in the price of my room?
Bed and breakfast is an optional extra when you book. However, some booking types include breakfast (e.g. wedding guests who book direct)

Am I able to request an invoice for my stay?
Yes. Although if you booked through a third party website please contact them directly.

What happens if I’m running late on the day of my arrival?
Our reception is open 24 hours so this is no problem if you’re running late. Your room will be held for the first night.

Is the price per person or per room?
Our prices are always per room.

Can I pay with cash?
Rooms have to be paid for by debit/credit card. Cash can be used for other services throughout the hotel.

In response to Covid-19, we’re currently only accepting debit and credit card payments at this time to avoid the handling of cash, this includes service at The Tudor Bar Brasserie.

What credit cards do you accept?
Visa, Mastercard and Amex.

Why do you need to add a pre-auth to my debit/credit card?
At check-in, a debit/credit card pre-authorisation will be taken for the full amount of your stay plus an additional £50. This is to cover the cost of any incidentals during your stay, plus other charges incurred (e.g. food and beverage charges and any room charges that you haven’t paid for in advance). You can use a different card to pay your final bill.

Funds will be held until check-out, at which time they will be released and the payment processed to reflect the total cost of your stay. Authorised amounts will usually be released within 3-5 days, but may take up to 15 days depending on your bank.

The pre-auth amount is held back by your own bank so if you have any questions about the length of time then you’ll need to speak to them directly. We are not responsible for any resulting fees or charges.

The Rose and Crown Hotel has the right to charge the card provided at any time should the guest fail to settle the final bill on departure.

Can I book a room for day use?
Sometimes this may be possible. Please contact us if you’d like to discuss this.

Back to top

Check-in / Checkout

Is there somewhere safe to store my luggage when I check out?
Yes, we can securely store your luggage after check-out, for collection on the same day.

During Covid-19, we’re currently unable to offer this service as we’re not handling any guest luggage.

Do you offer express check-in/checkout?
Yes

What time is check-in / check-out?
Check-in is from 2pm and checkout is at 11am.

Do you offer an early check-in / late check-out?
Early check-in or late checkout may be possible, please contact us to enquire.

Back to top

Our Hotel

Is the hotel pet-friendly?
The Rose and Crown Hotel is not pet-friendly. Only assistance animals such as guide dogs are allowed on the premises.

Do you have WI-FI throughout the hotel?
Yes, we provide FREE high speed WIFI for all of our hotel guests.

Does the hotel have a lift?
No. The Rose and Crown Hotel only has two floors and we provide accessible bedrooms on the ground floor.

Do you provide daily newspapers?
Yes, for an additional charge.

What languages are spoken by the staff?
English, Portuguese and Latvian.

Are children welcome at the hotel?
Yes, we have family rooms available.

Can I start a tab for all my expenditure at the hotel, then pay off when I check-out?
Yes

Back to top

Parking

How many parking spaces do you have?
The Rose and Crown Hotel has 50 car parking spaces.

Do you provide secure (gated) parking?
Yes, our parking has a barrier which is code operated.

Do you have disabled parking?
Yes, we have two disabled parking spaces.

Back to top

Restaurant & Bar

Do you have high chairs in the restaurant?
Yes

What kind of breakfast is served?
Breakfast options include full English/Irish, vegetarian, vegan, gluten-free and continental.

Is the restaurant open to non-hotel guests?
Yes, everyone is welcome at The Tudor Bar Brasserie.

What time is breakfast/lunch/dinner served?
Please check our restaurant page for the latest opening times.

Do I have to book a table or can I just turn up?
You can just turn up but we’d always recommend booking a table in advance to guarantee availability.

Is the restaurant available to hire for private parties?
Yes, we can accommodate up to 160 guests for private parties.

Back to top

Bedrooms

Are you allowed to smoke in the bedrooms?
All communal areas and bedrooms within The Rose and Crown Hotel are non-smoking.

Can I invite guests to my room?
Yes, but if there is any disturbances then they will be asked to leave.

Do you offer a laundry service?
No

Do your rooms have kettles/hair dryers/irons/a trouser press?
All of our bedrooms have kettles and hair dryers. Irons and ironing boards are available but need to be requested.

We don’t have any trouser presses.

Do your rooms have fridges?
None of our bedrooms have a fridge.

Do you have mini-bars in the rooms?
No

Do the rooms have a safe?
No

Do you provide a housekeeping service?
Yes

Do the bedrooms have air conditioning?
No, but all of our bedrooms have a fan.

Is room service available?
Yes, at an additional cost.

Are cots available for babies/small children?
Yes, we can provide cots and cot sheets.

Can we request an extra bed in our room for a child?
Yes, this is possible for an additional charge of £20 per night.

Do the rooms have double beds or single beds pushed together?
We have a mixture of double beds and single beds that can be pushed together or kept apart.

What are the maximum number of guests allowed in each room type?
Our single bedrooms are for one guest.

Our double and twin rooms accommodate two guests.

Our family rooms are for up to four guests (we also have one family room that can accommodate five).

Our Four Poster Bedrooms accommodate two guests and one child if required.

Do all rooms have en-suite bathrooms?
Yes

Can I request rooms next to each other?
Yes, you can request this in advance and we’ll always try to accommodate this.

Do you have family rooms available?
Yes, we have three family rooms in that can accommodate a family of four, and one family room that can accommodate a family of five.

Do you have any inter-connecting bedrooms?
No

Do all rooms have a shower/bath?
Yes, almost all of our bedrooms have both a shower and a bath. Two rooms only have a bath and eight only have a shower. Get in touch if you have specific requirements around this.

Back to top

Accessibility

Do you have accessible bedrooms?
Yes, we have five accessible bedrooms. One has a wet room.

Do you have a lift?
The Rose and Crown Hotel doesn’t have a lift but all of our accessible bedrooms are on the ground floor.

Do you have disabled parking?
Yes, we have two disabled parking spaces.

Is your hotel wheelchair-friendly?
Yes. Although there is one step to get to the main bar.

How does your hotel cater for guests with different needs?
The Rose and Crown Hotel is wheelchair-friendly, our accessible rooms have a hearing circuit and our disabled bathrooms all have an emergency cord and grab rails. We can provide large font menus in our restaurant.

Back to top

Airport Transfers

Can I arrange airport transfers at the hotel?
Yes, we can book a taxi on your behalf.

What is the closest airport to the hotel?
Southend Airport and London Stansted

Back to top

Make an enquiry