Standard Reservation Terms and Conditions
18/03/20 – Update to terms in response to coronavirus
EXISTING BOOKINGS MADE BEFORE 18/03/20:
- For pre-paid, advance non-cancellable bookings, we will offer to move your booking to any date up to 31st December 2020. Please note that there may be an additional cost for alternative dates, which would be payable on arrival.
- All flexible bookings can be cancelled up to 24 hours prior to arrival with no charge.
- We strongly advise you to book our flexible rate as this will give the option to amend or cancel your booking up to 24 hours before your arrival. Any new pre-paid, advance non-cancellable bookings made cannot be amended.
Should you wish to cancel your reservation you must contact the hotel no later than 24 hours prior to your arrival date. After this time a minimum charge of the first nights’ accommodation will occur.
Special Offer and Reduced Rate Terms and Conditions
Special offers or reduced rate reservations will be fully pre paid in advance at the point of reservation and are non refundable and non transferable in case of cancellation.
Your room will be ready from 2pm on the day of arrival and checkout is at 11am on the day of departure.
Please be aware, all of our bedrooms are non smoking.
Win a night away competition terms
1. The prize will consist of a one night stay for 2 people at Best Western Plus The Connaught Hotel and Spa Bournemouth. Includes bed & breakfast, plus FREE use of all spa and leisure facilities. Date of stay will be agreed with winner.
2. All entries with a valid email address received by 31st December 2019 will be entered into a prize draw. Winner will be selected at random by 15th January 2020.
3. Employees/contractors/families of the Promoter and any companies associated to the Promoter are not eligible to enter this promotion. The Promoter reserves the right to verify the eligibility of all entrants.
4. The winner will be notified by email within two working days of the draw. The winner will be required to respond within 7 days of notification confirming their acceptance of the prize. In the event that a winner does not respond within 7 days, the Promoter reserves the right to disqualify that winner and award select an alternative winner.
5. Any incorrect information provided will render the entry void.
Promoter: Best Western The Rose and Crown Hotel, East Street, Colchester, Essex. CO1 2TZ